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Zendesk MCP - Connect Zendesk to Claude AI

Manage support tickets, track SLAs, search knowledge base, and monitor customer satisfaction in Zendesk - all through Claude. Custom built for your team by Atlantic Labs AI.

Customer Support · Custom Built
See It In Action

Just ask Claude about your tickets

Claude Desktop - Zendesk
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What You Can Do

Your entire support queue in Claude

🎫

Ticket Management

View, create, update, and resolve tickets. Filter by status, priority, assignee, or requester.

⏱

SLA Tracking

Monitor first-response and resolution SLAs. Get alerts on approaching breaches before they happen.

📖

Knowledge Base

Search help center articles, find relevant solutions, and link KB content to ticket replies.

⭐

Customer Satisfaction

Track CSAT scores by agent, team, or time period. Identify trends and flag low-rated interactions.

👥

Agent Workload

See ticket distribution across agents. Balance workloads and identify who needs help.

🚀

Escalation Workflows

Escalate tickets to higher tiers, reassign to specialists, and add internal notes for handoffs.

How It Works

I build it, you use it

1
Tell me what you needDescribe your Zendesk workflows - ticket triage, SLA monitoring, escalations, or all of the above
2
I build and test itI create your custom MCP server, connect it to Zendesk, and verify every tool end-to-end
3
Install in Claude DesktopDrop the config into Claude Desktop and start using Zendesk through natural language - done
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I scope, build, and deliver your Zendesk MCP in days - not weeks.

Need Zendesk in Claude?

I build custom Zendesk integrations for your team - tickets, SLAs, and beyond.

Get in Touch
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